McFollow-up

In an effort to be fully open about my issue with McDonalds yesterday I will let you all know that I did get an email back from corporate.  I take it as a blanket form letter but it’s a response at least.  I do look forward to seeing what else they have to say.

Hello Vickie:


I want to thank you for taking the time to share your recent experience at the McDonald’s in Kansas City, KS with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry for the unsatisfactory experience during your recent visit. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald’s consultants as part of our ongoing commitment to improving our restaurants’ operations.

Again, Vickie, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

Candace
McDonald’s Customer Response Center

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3 Responses so far »

  1. 1

    At least there’s more to the response than, “Thank you for your feedback. We take our customers’ comments seriously and will respond accordingly.” The letter at least implies action. Hopefully action happened!

    • 2

      Vickie said,

      I guess it’s the pessimist in me that thinks this was just a fancier way of placating my concerns and not really taking care of any real issues. I really hope I’m wrong.

      • 3

        I totally understand. The saddest part about this is that if they hadn’t done the promotion, you would have happily gone to McDonald’s and just ordered your food and that would have been the end of it. Instead, they try to entice you and you’re punished for it.


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