In an effort to be fully open about my issue with McDonalds yesterday I will let you all know that I did get an email back from corporate. I take it as a blanket form letter but it’s a response at least. I do look forward to seeing what else they have to say.
I want to thank you for taking the time to share your recent experience at the McDonald’s in Kansas City, KS with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.
I am sorry for the unsatisfactory experience during your recent visit. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.
I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald’s consultants as part of our ongoing commitment to improving our restaurants’ operations.
Again, Vickie, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.
McDonald’s Customer Response Center
Like many other people I follow various coupon and deal sites. One of these sites led me to McDonalds’ promotion site for a coupon for a buy-one-get-one-free summer drink (Frappe, Frozen Lemmonade, etc). I filled out the coupon info that it requested. Simply my name and my email address. Ok, I get it. I printed the coupon off on a printer that only has black ink and went on with my day.
Fast forward a few weeks to this morning when I tried to use this coupon. Well… here’s the email I just sent to McDonalds Corporate office via their web page:
I had printed a coupon from the McDonalds site for a buy one get one free summer drink. I pulled up to the ordering menu at the drive through and told the person that I was talking to that I had this coupon and that I’d like two medium mocha frappes. I didn’t get a total but was told to pull to the first window. I did as was asked. I hand the coupon to the woman at the window and she calls for a manager but apologizes for my wait. It’s fine. I understand that coupons sometimes have to be verified. The manager comes to the window, looks at the coupon, then proceeds to tell me that it’s a copy and they will not be taking it. I told the woman that I was NOT a copy. That I printed it off the website MYSELF. She then tells me that it’s black and white and therefore is a copy and she will not be taking it. I pointed out that on the bottom of the coupon was my name and would gladly show her my ID. I actually had to hand over my drivers license to prove to her that I was indeed the person on the coupon. She shoved my license back at me, mumbled something in Spanish, and walked off. The cashier then said that it was fine and told me the total. I paid but as she was handing my change to me she told me that the last time she took a black and white coupon it came out of her paycheck. I am not mad at her. The treatment I got from the manager was appalling! I don’t have access to a color printer! The coupon NEVER said it had to be in color to be accepted.
If you’d like to try this coupon out for yourself here’s the link and good luck to you. Remember to have your ID ready if it’s in black and white… oh and be prepared to be treated like you’re stealing from them.
The image above is a common one today. A fast food drive thru with a double lane. It should be a simple process. Apparently it is much harder to navigate than I thought as my experience Saturday proves.
You pull up and make your order. You get your total and start to pull around only to find that the person who was still making their order after you had finished has cut you off. Are people that completely rude? Apparently yes.
I propose that there should be a section about this very hard driving obsticle in every driver’s education class across the nation. This is problem that can easily solved with a little common sense and some education.
Now, my faithful readers, go and spread the word!
I hate to admit this but due to several excuses
reasons over the last few months my little family has become quite the fast food junkies. I’m talking we could rival the guy on Fast Food Nation. Let me tell you my waistline is a testament to why this is a bad thing. Now, I’m not going to bore you with the reasons that this has happened just know that they are completely valid (mostly).
Now, what are we going to do about this you ask. Since there still isn’t enough time in the day to provide a healthy and cost effective meal plan when you’re planning meals for a man who may or may not be home long enough to eat said meal as well as a woman who has more time at the library than in her home most nights… I present what I’m calling Plan B (no not the birth control Plan B you dirty monkeys).
Enter Seattle Sutton’s Healthy Eating program. This is a 3 meal a day, 7 days a week provided meal plan. I don’t have to cook or shop for that matter. It averages 1200 calories a day and I’ve seen these meals up close… they look pretty tasty. And for just over $6 a meal it’s a much better deal than any fast food place. The best part is that there is a location on my way home that I can pick up the food (you only do that twice a week). It’s fresh food that’s never been frozen. I don’t get to start until April 6 so we’ll see how it goes. I’m really looking forward to it. I’ll try to take pics of the food and keep everyone up to date on any weight lost on this thing.